Help Center

Creating an account is easy! Visit our homepage and click "Sign Up." Enter your email address, create a secure password, and follow the verification steps. Once verified, you can start using Wermom right away. If you already have an account, simply click "Log In" instead.

Our wellness assessment is a personalized questionnaire that helps our AI understand your health goals, lifestyle, and wellness needs. You'll answer questions about your physical health, mental wellbeing, sleep, nutrition, and more. Based on your responses, Wermom generates a customized wellness report with actionable insights and recommendations tailored specifically to you.

All you need is an email address and a few minutes to set up your account and complete your wellness assessment. You can access Wermom on any device with a web browser. No special software or hardware is required. We recommend having a quiet space where you can thoughtfully answer the assessment questions for the best results.

Absolutely! Your wellness journey is ongoing, and we encourage you to update your assessment periodically. You can retake the assessment anytime from your account dashboard to reflect changes in your health, goals, or lifestyle. This helps Wermom provide increasingly personalized recommendations over time.

Yes, your security and privacy are our top priority. All data is encrypted in transit and at rest using industry-standard protocols. We comply with HIPAA, GDPR, and other privacy regulations. Your assessment responses and personal information are never shared with third parties without your explicit consent.

You can upgrade or downgrade your plan anytime from your account settings. Go to "Subscription" in your account dashboard and select the plan you'd like to switch to. Changes take effect immediately, and we'll prorate any charges based on your billing cycle.

Yes, you can cancel anytime from your account settings. There are no cancellation fees or long-term contracts required. Your access continues through the end of your current billing period. We'd love to hear your feedback if you choose to leave—you can share your thoughts in the cancellation survey.

We accept all major credit and debit cards (Visa, Mastercard, American Express, and Discover), as well as digital payment methods like PayPal and Google Pay. Your payment information is processed securely through encrypted channels and is never stored on our servers.

We offer a 30-day money-back guarantee on annual plans. If you're not satisfied with Wermom within 30 days of purchase, contact our support team at support@wermom.com for a full refund, no questions asked. For monthly plans, refunds are available within 7 days of your billing date.

You can update your billing address, payment method, and other account details in the "Billing" section of your account settings. Changes take effect immediately for future charges. If you need help updating your information, our support team is happy to assist.

Our AI chat feature provides personalized wellness support based on your assessment and health goals. You can ask questions about nutrition, fitness, mental health, sleep, and more. The AI learns from your preferences and previous conversations to provide increasingly relevant advice. All conversations are private and secure.

Your wellness report includes a comprehensive overview of your health profile, personalized recommendations across key wellness areas, progress tracking over time, and actionable steps you can take. Reports can be viewed online or downloaded as PDF documents for easy sharing with healthcare providers if desired.

Yes! You can download your wellness report as a PDF and share it with your healthcare provider. Your report includes all relevant health insights and recommendations. However, please note that Wermom is a wellness tool and not a substitute for professional medical advice. Always consult with your doctor about health concerns.

We take data privacy extremely seriously. All personal health information is encrypted using military-grade encryption. We comply with HIPAA, GDPR, and CCPA regulations. Your data is never sold to third parties. You have full control over your information and can request deletion at any time.

Wermom works on any device with a modern web browser, including smartphones, tablets, and desktop computers. Your account and all your data are synced across devices, so you can start something on your phone and continue on your laptop seamlessly.